Toll Free
Customer Service
At Exceedeon -we are dedicated to developing client specific custom solutions that create unmatched
customer satisfaction and help retain your most valuable asset.your customers.
Our experienced call center agents handle customer queries and issues quickly,
easily and establish a strong bond with your customer. We integrate your
policies and procedures and create a system such that our employees perform,
act and deliver as if they were sitting in your office. We drive excellence in
customer satisfaction.
Exceedeon will exceed your customer's expectations, building the quality of
your brand and your overall level of customer satisfaction.
Order Taking
Services
A critical aspect of your direct marketing campaign or online initiative is the ability to accept customer
orders. When a potential customer has made a decision to purchase, you need to
provide multiple support channels for that customer to place an order
efficiently, simply, and in a friendly environment.
Exceedeon's order taking services enable your customers to
place an order by simply calling a toll free number - included as a value added
service to you. We can handle any call volume and any size of product catalog,
from a single product to large catalog order taking on a 24/7/365 basis.
Our well-trained call center agents are certified Order Taking specialists
before they ever take a call for you. This means that there is always a sales
focus to every call that comes into the call center. Exceedeon strongly
believes that you must capitalize on every possible sales opportunity in order
to be a success. It is our mission to increase the percentage of calls that
convert to sales, without sacrificing the purchase experience of the caller.
Our web-enabled call center terminals enable our call center agents to enter
your caller's orders through your existing e-Commerce website, streamlining
your sales and fulfillment reporting channels. If you do not have an existing
e-Commerce page, we'll build one for you to allow for the convenience of
real-time credit card processing, inventory tracking, and integration with your
fulfillment house. In addition, our order taking agents can answer any
Frequently Asked Questions as well as "up sell" potential customers by using
the Exceedeon expert system.
Exceedeon realizes that trust is the basis of any good business relationship.
You and your customers can take comfort in our proven live order taking
services and securely deliver that order information to you or your fulfillment
house. Whether through our client's secure e-commerce site, or through secure
encrypted email, FTP, or our online order taking application, we provide the
most secure transactions in our industry.
Maximize your marketing potential, and increase your profit on each sale by
providing your customers with a North America-wide order taking solution.
Remember a missed call is a missed order!
Direct Response/Infomercials
Exceedeon delivers 24/7/365 call center services and direct response support
for product and service offerings advertised on network and cable television,
radio, newspapers, direct mailings, and the Internet.
Our call center services, routing technology, flexible scheduling systems, and
proven trained experience alleviate problems commonly associated with
traditional direct marketing campaigns, such as lost sales, untrained call
center agents, busy signals, or dropped calls.
We understand that the success of your direct response campaign or infomercial
hinges on your ability to convert caller response into sales. That's why all of
our call center agents undergo Sales Certification training, to ensure they
maintain focus on the purpose of that call. This specialized training results
in increased sales conversions and maximizes the ROI on your marketing
investment.
Exceedeon's inbound call center is capable of handling any call volume, for both
short-form and long-form infomercial formats. We coordinate with you and your
media-buying agency to allow for optimum staffing levels during high-volume
call spikes created by direct response mailings and infomercials. Our
customers' direct response campaigns and televised advertisements typically
produce high call volumes that demand immediate action. Exceedeon uses proven
scheduling, staffing and personnel management systems to ensure each incoming
call is processed quickly and accurately. We constantly monitor call flow and
make adjustments to complex call projection models, providing our customers
with the most cost-efficient staffing and scheduling solutions.
It is our top priority that you do not miss any calls. A missed call may be a
missed opportunity!
Conference
and Registration
Outsource your conference and seminar registration activities Exceedeon so you
can concentrate on the more important issues of planning your event.
Our skilled and experienced call center agents answer your toll-free
registration number (included with all our services) with the answer phrase you
specify. Using a sophisticated web-based conference registration system, both
our agents AND our clients can view all conference details, including
availabilities and prices. In real-time, our agents and clients view the same
schedule and availabilities, make or cancel reservations, and provide answers
to Frequently Asked Questions. In addition, our online credit card processing
options, enable us to process payments in real time.
With Exceedeon taking your reservations, you get an easy and cost effective
solution that saves you time, prevents overbooking, and exceeds your customer's
expectations.
Appointment
Scheduling
Outsource your appointment scheduling needs to Exceedeon by allowing our skilled and experienced call
center agents to make, change, and cancel meetings or appointments for you.
Exceedeon's Appointment Scheduling Services enable your
customers to book appointments 24 hours a day, 7 days a week, 365 days a year.
Serving businesses such as medical practices, restaurants, beauty salons, hair
stylists, hotels, and massage therapists, this solution allows Exceedeon's call
center agents AND clients share a common "Appointment Book" over the Internet.
Our agents and clients use this system to securely view availabilities, make
reservations, and cancel reservations, using an easy-to-use online calendar.
Your access to the calendar gives you total control to not only schedule
appointments but to also block off time to indicate your unavailability. This
shared scheduling prevents overbooking and while giving you the freedom to tend
to your business
Emergency Response
Emergencies can come at any hour of the day. Mission-critical customer issues
seem to hit when you're busiest, or maybe even asleep. Your efficient handling
of these calls is crucial to the success of your business. Critical or urgent
calls require specific call handling experts and expertise to deliver
information fast and accurately.
Using our innovative systems, Exceedeon will collect caller information,
address the issue they are experiencing, and get that caller in touch with the
correct On-Call representative. Once the caller is connected, messages are
forwarded by email, directly to your Inbox, pager, or text-enabled mobile
phone. Our call center agents record an electronic history of each contact, and
keep it available for your reference.
The On-Call Schedule Manager gives you full control over the escalation process
our agents are to follow, all through a secure Internet connection. This
solution enables you to modify your own On-Call Schedule - create, edit, and
delete personnel and their availabilities, as you need. With Exceedeon On-Call
and emergency response services YOU have total control. In addition, our
VoiceLogger technology digitally records each call in a searchable database,
providing you with valuable legal protection, making it easy for you to listen
to any call at any time.
Virtual
Receptionist
Consider using Exceedeon's telephone answering services and our Virtual
Receptionist solution, if you need some extra help around the office. Time is
wasted, and money can be lost if you are too busy answering phones all day.
Exceedeon's telephone answering services enable our operators to answer your
calls just like a receptionist would at a large company. The way it works is
simple. Your customers or clients dial your business phone number (either local
or toll-free), and a highly trained operator answers the call with your
specified greeting. We handle your calls in the manner you described to us. We
can even screen your calls and transfer urgent or important ones to your home
office, while diverting or taking messages from other callers, allowing you to
focus on running your business.
24 Hour Help
Desk
Customers, partners, and suppliers demand around the clock support for the
products and services they have invested in. Providing a 24 hour help desk is
critical to your success and to that of your customers.
We at Exceedeon are aware that the same questions tend to pop up distracting
your IT support professionals from their most important duties. Meeting your
customers' expected level of support requires time, focus, and resources that
most companies do not have.
There is a solution.
Make Exceedeon a seamless extension of your customer support services. Let our
customized help desk software and 24 hour help desk call center solution
assists you and your customers find the answers they need when they need them.
If for any reason, our agents don't have the answers, they'll put your customer
in touch with an On-Call representative from your company who follows the
Escalation Process, defined by you.
Exceedeon Help Desk Certified call center agents can answer general questions or
concerns about your product or service, regardless of the type of question or
the complexity of product. Using web-enabled technology, Exceedeon builds
detailed expert systems, or "Help Trees", that allow our agents to ask the
right questions and provide the correct answers. In addition, our in-house
training facility enables us to give agents in-depth training on your products
and services. Should our call center agents be unavailable to resolve a
customer issue, they will page or transfer the call to the appropriate On-Call
representative.
Help Desk services may include
. First-Tier Technical assistance
. Hardware support and On-Call dispatch
. Software support and On-Call dispatch
. Password resets
. And any other Frequently Asked Question or service request
Your customers will always get the level of support they expect with
Exceedeon's help desk services, and you will earn the profit you deserve. |
