Live Chat
With Exceedeon's Live Chat help, you can offer your customers real-time help when they need it. There are few things worse than a customer sitting idily at your shopping cart, so by having a live chat option, your customer can be assisted during crucial and perhaps confusing times. See an increase in sales being generated via shopping cart. Exceedeon will help turn your website browsers into buyers! Live chat is also a less expensive and highly effective way to reach customers 24/7/365.

Web Push
Increase sales and revenue by always directing users to where they need to go when visiting your website. Often times, sales aren't made because the consumer is not sure what pages to visit to get the information they need. Exceedeon provides your customers with Web Push technology, so that no matter what page your potential customer is on, they can click on a button and be directed to a representative live. The rep will answer questions and be able to "push" a button and automatically direct the visitor to where they need to go.

Online Callback Request
Exceedeon is aware that many times customers still prefer to speak to someone live rather via an email/chat service.
Using our Online Callback Request function, your customers can request a phone call from one of our call center agents through your website. They will be able to choose a the best time to be contacted, and be in contact with an agent at the exact time they request.

Real Time Email Response
We know how time consuming answer emails can be, especially when receiving the same questions over and over again. Through the use of Exceedeon's Email Response system, all your emails can be answered in minutes rather than days. Live email reps are standing by 24 hours a day to provide your customers with a fast and efficient email response.

Create "Answer files" of Frequently Asked Questions for each of your products or services and our reps can easily switch between them, choosing the correct response based on criteria set out by your and your business. Considering that over 70% of inquiries about products or services fall into less than 20 questions (Forrester Research, 2003), Exceedeon's reps are one click away from delivering these pretty much automated responses. When an email comes in, the reps can choose either a response or gain immediate access to a common knowledge base to provide clear, consistent, and complete answers. This significantly reduces costs and increases the speed and accuracy of the response.

Support
Online shoppers have come to expect the same kind of support and information that offline shoppers receive. Exceedeon has solutions implemented that will deliver excellent customer support to your online consumers. We have built custom applications that allow our call center agents to effectively navigate your website and instantly find the information they need. With our extensive training, in depth quality assurance, and customizable call center application, Exceedeon can provide a crystal clear order taking and customer service support line that will exceed your customer's expectations.